Privacy Policy

I. Terms of Service

Article 1: Definitions of Terms

1.1. The terms used in this document have the following meanings:

• Discount – A set of services offered through the app, provided by partner entities, and made available to application users by the Company.
• User (Visitor Status) – An individual who uses the app and is entitled to receive services from partner entities at a standard discount of at least 10% off the service cost.
• Partner / Partner Entity – A person or business that directly provides services through the Company's app. These services are offered to users with applicable discounts. The list of partners is available on the Company's website (iglobal.ge) and within the app.
• Subscriber (Club Member Status) – A natural person who has activated a monthly subscription within the app, priced at GEL 19.90 per month. Subscribers receive at least a 20% discount on services offered by listed partners. Additionally, subscribers have the right to provide feedback, rate services, and send real-time messages to other club members.
• Mobile Application – A mobile application created by the Company, where all customers and subscribers have their own accounts/profiles to access and use partner services.
• Reporting Period – A calendar month during which club members can utilize the Company's services. It starts on the activation date of the subscription and ends on the same date in the following month.

Article 2: Company Obligations

• 2.1. The Company is responsible for creating and providing a relevant profile/account for each customer within the mobile application.
• 2.2. The Company is obligated to offer customers/visitors access to at least 50 different services from partner entities at a discount.
• 2.3.1. Full access to all offers and system functionalities available within the app.
• 2.3.2. Information on the availability of services offered by partner entities.
• 2.3.3. Through an authorized representative, the quality control and feedback process for services provided by partner entities will be conducted appropriately.

The Company's sole purpose is to connect users with partner entities and facilitate access to discounted services. The Company is not responsible for the quality, delivery, or legal consequences of services provided by partner entities.

Article 3: Payments

3.1 Subscription Payment
The subscriber pays for the service via bank payment using the payment methods offered in the application. The subscription fee for one month must be paid in advance. Upon payment, the subscriber is granted access to the application services for the entire reporting period (one month).

3.2 Subscription Renewal & Deactivation
After the subscriber has paid the monthly fee, the corresponding accounting period begins. If the subscription fee is not paid before the start of the next reporting period, the club member status will be automatically deactivated. To maintain an active club member status, the subscription fee must be paid before the start of the new accounting period.

3.3 Service Fee Adjustments
The Company reserves the right to increase or decrease the service fee at its sole discretion. The Company will notify subscribers of any price increase at least 25 days in advance. Any price changes will not affect the period for which the subscriber has already paid.

Article 4: Service Life and Terms

• 4.1. This document shall enter into force upon the User/Subscriber providing consent. The Subscriber has the right to cancel their subscription at any time without providing a reason. However, any payments made for the current subscription period are non-refundable, except in cases where the cancellation is due to the Company's breach of obligations.
• 4.2. The User/Subscriber has the right to request the termination of this agreement at any time, which also includes the right to request the deletion of their personal data. However, the User/Subscriber is not entitled to a refund of any fees paid for the relevant subscription period.
• 4.3. After the termination of this agreement, a Company representative may contact the User/Subscriber within a reasonable time to gather feedback.
• 4.4. The Company reserves the right to unilaterally amend the Terms of Service. In such cases, the Company will notify Users/Subscribers of the changes at least 25 days before they take effect.

Article 5: Force Majeure

5.1. The Company and/or the User/Subscriber shall be exempt from their obligations if their failure to fulfill obligations is due to force majeure circumstances, including but not limited to:

• War, mass riots, civil unrest, or revolutions
• Strikes, pandemics, or blockades
• Accidents, emergencies, or fires
• Floods or other natural disasters
• Embargoes or government actions
• Any legal or illegal act by a third party that makes it impossible to perform contractual obligations

5.2. In the event of force majeure, both parties shall be released from their mutual obligations for the duration of such circumstances. The timeframe for fulfilling obligations shall be proportionally extended.

Article 6: Mobile Application Use Terms

• 6.1. The customer/subscriber can use the company's services only through the mobile application, accessed via their personal and active profile/account.
• 6.2. When registering through the application, the user/subscriber may voluntarily provide their contact phone number. The phone number will be visible only to relevant company personnel and used solely for communication with the user. Providing a phone number is not mandatory.
• 6.3. The company may offer its services in various cities or countries. To provide appropriate service, it is necessary to grant location access during registration.
• 6.4. To use the partner entity's services, the user/subscriber must have a device with the mobile application installed and their account/profile activated when visiting the partner's premises.
• 6.5. The company and the partner's authorized employees have the right to verify the customer's identity. If the user/subscriber is found to have violated usage rules, the company has the right to block the customer's profile/account.
• 6.6. The user/subscriber is required to comply with the rules and conditions established by the partner, including working hours, service availability, and other applicable regulations.
• 6.7. The partner entity is authorized to request a deposit payment from the customer/subscriber if the customer wishes to make a booking.
• 6.8. The partner entity has the right to request an additional payment from the customer/subscriber for extra services, provided that such charges have been explicitly stated.
• 6.9. The company advises customers/subscribers to communicate with the partner entity in advance to book a service and understand the applicable rules.
• 6.11. The user/subscriber is not allowed to share their iGlobal mobile app profile with any other person.
• 6.12. If a user/subscriber violates the terms of service, the company is authorized to suspend or terminate services, refuse future services, demand compensation for damages, or impose other legal consequences.

II. Website and Mobile App Terms of Use

1. General Terms

• 1.1. These Service Terms regulate the interactive service application forms and features provided by the company to the customer.
• 1.2. The company's interactive service is available exclusively through the website https://iglobal.ge, as well as the mobile application on the Apple Store and Google Play.
• 1.3. The Interactive Service is a comprehensive system that includes content management, financial transactions, partner promotion of services, mediation between the company and its partners, as well as electronic services related to the application.
• 1.4. By using the Interactive Service, the user/subscriber acknowledges and fully agrees to the terms and conditions, including the confidentiality policy.
• 1.5–1.7. Continued use of the Interactive Service constitutes acceptance of the rules outlined in this document.

2. Company Copyright

• 2.1. All materials within the Interactive Service are legally protected. Rights to these materials are owned by the company and may only be used with the consent of the copyright holder.
• 2.2. Under no circumstances may the content of the Interactive Service be distributed, reproduced, transmitted, republished, or modified without the company's written consent.
• 2.3. Any violation of trademarks, models, copyrights, or other property rights may result in legal consequences.

4. Rules for Using the Interactive Service

• 4.1. Users/subscribers must use the Interactive Service in compliance with applicable regulations, public order, best practices, and the legislation of Georgia.
• 4.3. Users/subscribers are strictly prohibited from publishing, transmitting, or making available any offensive or unlawful material through the Interactive Service.
• 4.5. During the use of the interactive service, users or subscribers are not allowed to enable more than one device for accessing the service. Users must scan the QR code provided by the company's partner entities to activate and use the interactive service.
• 4.6. Users must use the interactive service device responsibly and must not grant access to the device or the interactive service to any third party.
• 4.7. The company reserves the right to terminate a user's access to interactive services in cases of dishonest behavior, with no entitlement to a refund.

5. Privacy

• 5.1. Customers and subscribers must provide accurate information when registering or using the company's services. If the company discovers inaccurate information, it reserves the right to cancel the subscription, erase inaccurate information, and notify all relevant partners.
• 5.2. Customers and subscribers may request access to or deletion of their stored personal data by submitting a request through the company's designated contact form.
• 5.3. Once a user's or subscriber's data is deleted, they will no longer be able to access interactive services.

6. Communication

• 6.1. All communications between club members are private and confidential.
• 6.2. Users or subscribers can upload photos to the app. The following rules apply: users may upload a personal photo; uploading photos of another person is strictly prohibited; photos containing intimate or aggressive content are not allowed.
• 6.3. A user's or subscriber's photo, name, communication channels, and selected city will be visible to other registered users, subscribers, and partner entities within the app.

7. Technical Liability

• 7.2.1. Technical problems and delays may occasionally arise due to internet network issues. As these events are beyond the company's control, the company cannot be held responsible for any data loss or other incidents.
• 7.2.2. Access to the interactive service may sometimes be temporarily unavailable due to scheduled maintenance or other factors beyond the company's control.
• 7.2.8. Due to the nature of the internet, the company cannot guarantee the complete security of data transmitted through the interactive service.

8. Service Usage Data

8.1. The company may collect and process information about how users interact with its services, including:

• Internet Provider Address (IP Address)
• Browser type and version
• Visited pages and accessed links
• Time, date and duration of site visits
• Device identification details

8.2. The company may use cookies and other tracking technologies to monitor user behavior and improve its services. Users and subscribers can configure their browser settings to reject cookies, though doing so may affect functionality.

The company may use the following types of cookies:

• Session Cookies – Used to maintain service functionality during a session.
• Preference Cookies – Used to remember user preferences.
• Security Cookies – Used for security-related purposes.

8.4. The company may use third-party analytics services including Google Analytics (Google Privacy Policy), Matomo, and Statcounter to monitor how users interact with its services.

III. Privacy Policy

The company is committed to responsibly managing personal data and ensuring data security within the application. In accordance with this commitment, the company ensures:

• Protection of User/Subscriber Data: The company takes appropriate security measures to safeguard personal data.
• Legitimate Use of Data: Personal data will only be used for lawful and clearly defined purposes.
• Compliance with Data Protection Laws: The company follows applicable personal data protection regulations.

Data Collected at Registration

When a user/subscriber registers within the application, they provide the following personal data:

• Full Name (First and Last Name)
• City of Residence
• Mobile Phone Number
• Email Address

The company processes this data to ensure the proper and efficient delivery of services to users/subscribers.

Limitations on Data Processing

• The company does not process special categories of personal data, including health-related, genetic, or biometric data.
• The company does not process personal data related to banking operations. Any financial transactions are handled exclusively by the relevant financial institution.

Customer/Subscriber Data Processing Purposes

The company processes personal data to:

• Manage customer/subscriber relationships effectively.
• Introduce new products and services to enhance user experience.
• Develop and implement targeted marketing activities based on user preferences.
• Provide customers/subscribers with information about company services and products.
• Customize the application and its components to meet user needs.
• Improve company services through continuous development and optimization.
• Receive customer/subscriber feedback and address claims or complaints.
• Send notifications related to in-app activities, such as successful purchases or service updates.

Your Rights as a Data Subject

As data subjects, customers/subscribers have the right to:

• Access their personal data processed by the company.
• Request correction or updating of inaccurate or incomplete personal data.
• Request deletion of personal data when processing is no longer necessary or lawful.
• Object to the processing of their personal data under certain legal conditions.
• Receive information about data processing purposes, legal grounds, and retention periods.
• Withdraw consent for data processing, unless required by law or contractual obligations.
• Opt-out of direct marketing communications at any time — the company must respect this within 7 working days.
• File a complaint with the Personal Data Protection Service or a court of law.

Upon request, the company must provide a free copy of the user's personal data within 10 business days.

Personal Data Storage Period and Security

• The company retains user data only as long as necessary to fulfill the purpose for which it was collected.
• After a user cancels their account/profile, their data will be stored for up to one (1) year in accordance with company policies and legal requirements.
• While the company takes commercially reasonable security measures to protect personal data, it cannot guarantee absolute security for data transmitted over the internet or wireless networks.

Direct Marketing and Data Subject Consent

• For direct marketing purposes, the company may process: Full Name, Phone Number, and Email Address.
• Users/Subscribers have the right to opt-out of direct marketing at any time through the same channel used for direct marketing.
• Once a request is received, the company will cease using personal data for direct marketing within a reasonable time, but no later than 7 working days.